# SPLCART Operator Support

SPLCART Operator support is available at support@splcart.in.

When requesting help, include a concise description of the issue, the approximate time it occurred, the affected feature, and any safe error code shown by Operator. Do not send passwords, OAuth tokens, device private keys, relay-control secrets, recovery credentials, private environment files, or other live secrets.

## Security reports

For a private security report, email support@splcart.in with the subject "SPLCART Operator Security Report". Include reproduction steps and non-sensitive evidence. Do not test against other users or data you are not authorized to access.

## Account and privacy requests

The same address accepts device-reset, account-erasure, privacy, access, correction, and deletion requests. Identity verification may be required before a request affecting an account or paired device is completed.

## Service information

Production service URLs are https://operator.splcart.in and https://auth.splcart.in. Operator requires a paired local runtime for computer actions; the hosted service cannot override local capability policy or approvals.

Support response times are not guaranteed. Security-impacting and access-blocking issues are prioritized when practical.